GuestBrain by StayHQ

Your guests text.
We reply in
under 2 seconds.

AI that handles early check-in, room requests, and upsells over WhatsApp — in the guest's language, at any hour. Your staff focuses on the moments that matter.

See how it works
No credit card required — we handle setup with you
GuestBrain via WhatsApp
Riverside Hotel Bangkok
Live
The problem
Hotel front desk staff manually handling WhatsApp messages with Google Translate open at night
The reality at most independent hotels — one person, five tools, 2am.

Every missed message is a guest who remembers.

  • 01
    Guests message at 2am.

    Your front desk is one person, managing check-ins and calls. WhatsApp sits unanswered until morning.

  • 02
    Staff switch between five tools.

    PMS, WhatsApp, phone, email, walkie. Every handoff is a chance for something to fall through.

  • 03
    Upsells happen by luck.

    Airport pickup, breakfast, late checkout — revenue left on the table because no one asked at the right moment.

  • 04
    Reviews reflect the gap.

    "Staff were friendly but slow to respond." That sentence costs you a star and ten bookings.

The solution

GuestBrain works the conversation
so your team works the room.

1

Guest sends a WhatsApp message

Any time — 2am, during peak check-in, mid-flight. GuestBrain picks it up instantly.

2

AI reads context and intent

It knows the guest's name, reservation, room type, stay history. The response is personal, not generic.

3

Replies in the guest's language

Thai, Japanese, Arabic, German — GuestBrain matches the language the guest wrote in, automatically.

4

Escalates only what needs a human

Complaints, unusual requests, VIP flags — those come to your staff immediately. Everything else is handled.

< 2s
Target response time
18+
Languages supported
1 day
Setup time (guided)
30 days
Free pilot
Why trust us

Built in Asia.
Run by hoteliers.

We built GuestBrain after watching a 60-room hotel in Chiang Mai lose a TripAdvisor star because one WhatsApp message sat unanswered for eight hours while the night manager handled a late check-in.

The fix wasn’t more staff. It was a system that never sleeps, never misreads tone, and never forgets that a guest asking about breakfast is also a guest who might add airport pickup.

We’re taking our first pilots now. If that story sounds familiar, apply — we handle setup with you, and the first month is completely free.

Peak & the StayHQ team
Bangkok, Thailand
Guided
We set it up with you — no dev work, no IT ticket, full support through your first live conversation
30-day
Full pilot, free — if it doesn’t handle 80% of messages without staff, we extend it at no cost
Built for Asia
Designed for Thai, Indonesian, Malaysian, and Vietnamese hospitality — not adapted from a Western product
How it works

We set it up with you.

No dev work, no API keys, no IT ticket. We walk through each step with you — for early pilots, setup is fully guided.

GuestBrain guest journey: booking, pre-arrival upsells, in-stay support, post-stay review — handled automatically
1
5 min

Connect your WhatsApp

Scan a QR code. Your existing hotel number works — no new number needed.

2
3 min

Import your knowledge

Paste your check-in policy, room types, and upsell menu. GuestBrain reads and remembers.

3
2 min

Set escalation rules

Choose which messages reach your staff — complaints, VIPs, or anything with a booking change.

4
Immediate

Go live

GuestBrain starts handling messages. You watch the dashboard. Adjust any time.

Free pilot — no commitment

Your next guest message
gets answered in 2 seconds.

Pilot runs for 30 days. If it doesn't handle at least 80% of your WhatsApp messages without staff help, we extend it free.

20–500 room hotels · Southeast Asia focus · Setup support included